Data Protection
Your Privacy Our Priority

This Privacy Policy ("Policy") is an official document explaining how nak99 ("Platform", "we", "us") collects, stores, uses, discloses and protects the personal information provided by you ("User", "Member") when using the nak99.onl website and all services offered on it.

This Policy applies to all individuals who visit, register or use any part of the nak99 platform, including slots, live casino, sports betting, mix parlay and all related support services. By continuing to use the platform, you are considered to have read, understood and agreed to the terms set out in this Policy.

For the purposes of this Policy, "personal information" means any data that can be used to identify you directly or indirectly, including your name, email address, mobile phone number, financial information and transaction records.

nak99 collects several categories of information depending on your activity on the platform. Data collection is done directly from you during the registration process, deposits, withdrawals and use of customer support services.

Information collected during account registration:

• Full name as per your identity card (MyKad) or valid identification document
• An active and reachable email address
• A registered Malaysian mobile phone number
• Date of birth for age verification (21 years and above)
• Username and password chosen by you

Information collected during financial activity:

• E-wallet account details (Touch 'n Go eWallet, DuitNow) for processing deposits and withdrawals
• Bank account information for transactions via FPX online banking
• Crypto wallet address (USDT, BTC, ETH) if using cryptocurrency payment methods
• Deposit and withdrawal transaction history records

Information collected automatically:

• IP address and general location data (country/region)
• Device type, operating system and web browser used
• Platform activity logs including games played and access dates
• Cookie data and related tracking technologies (refer to Section 6)

Personal information you provide to nak99 is used solely for legitimate purposes related to platform operations. We do not use your data for purposes not stated in this Policy without obtaining your consent first.

• Creating and managing your nak99 member account securely
• Processing deposits and withdrawals accurately and promptly
• Verifying your identity to meet compliance requirements (Know Your Customer)
• Delivering welcome bonuses, cashback and relevant promotional offers
• Detecting and preventing fraud, money laundering and account abuse
• Providing 24/7 customer support via live chat and email
• Sending important notifications related to your account, security and platform updates
• Complying with legal obligations and applicable international licensing requirements
• Continuously improving user experience and platform service quality

nak99 maintains a strict confidentiality policy. Your personal information will not be sold, rented or disclosed to any third party for commercial marketing purposes. However, there are limited situations where we need to share your data with certain parties:

• Payment service providers: Transaction information required to process deposits via Touch 'n Go eWallet, DuitNow, FPX online banking and cryptocurrency is shared with the relevant providers on an operational-need basis only.
• Game software providers: Minimum technical data required to run slot and live casino games is shared with software developers partnered with our platform.
• Statutory authorities: nak99 will disclose information to legal authorities or regulatory bodies when required to do so by court order, law or directive from the relevant licensing body.
• Security verification: Data is shared with third-party verification systems used to prevent fraud and maintain platform integrity.

All third parties that receive your data are bound by confidentiality agreements and data protection obligations equal to or stricter than those stated in this Policy.

nak99 continuously invests in security infrastructure to ensure your personal data is protected from unauthorised access, loss, misuse or modification.

The technical and organisational security measures we implement include:

• Data encryption using SSL/TLS protocols at all times during data transmission
• Multi-layer firewall systems to block external intrusions
• Two-factor authentication (2FA) available for all member accounts
• Real-time account activity monitoring to detect suspicious activity
• Internal access restrictions based on the need-to-know principle
• Regular security audits conducted by independent technical teams

nak99 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as maintaining login sessions and language preferences. These cookies cannot be disabled.
• Performance cookies: Collect usage data anonymously to help us understand how members interact with the platform for improvement purposes.
• Functional cookies: Store your preferences such as language settings and display options to provide a more personalised experience.

You can manage cookie settings through your web browser options. Please note that disabling certain cookies may affect the full functionality of the nak99 platform.

As a nak99 member, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights:

• Right of access: You have the right to request a copy of the personal information we hold about you at any time.
• Right to rectification: You may request that we correct any personal information that is inaccurate or incomplete.
• Right to erasure: Under certain circumstances, you have the right to request the deletion of your personal data, subject to record-keeping obligations required by law.
• Right to restrict processing: You may request that we limit how we process your data in certain situations.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to data portability: You may request that your data be delivered in a machine-readable format.

To exercise any of the above rights, please contact our support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable time.

nak99 pays particular attention to the privacy of your financial information. All deposit and withdrawal transactions are processed through secure, encrypted payment channels.

The nak99 platform supports the following payment methods for Malaysian members: Touch 'n Go eWallet, DuitNow, FPX online banking (including all major local banks), and cryptocurrencies such as USDT, BTC and ETH. The minimum deposit is RM20 and the minimum withdrawal is RM50. Withdrawal processing time is typically between 5 and 30 minutes.

Your financial details such as bank account numbers and cryptocurrency wallet addresses are not stored on nak99's servers unless the information is required to process recurring withdrawals at your own request. All stored financial data is held in encrypted form.

nak99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in operational practices, legal requirements, or new security measures. Any amendment will take effect immediately upon publication on the nak99.onl website.

For amendments that involve material changes to how we handle personal information, we will provide reasonable notice via email or in-platform notification to all active members. We encourage you to review this Policy from time to time to ensure you remain informed.

The "last updated" date shown at the top of this document reflects the latest version in effect. Continued use of the nak99 platform after any amendment is published constitutes your acceptance of the amended policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or how nak99 handles your personal information, please contact us through the following support channels:

• Live Chat: Available 24 hours a day, 7 days a week in Malay and English
• Email: [email protected]

Our team will endeavour to respond to all privacy-related enquiries within a reasonable time. For data deletion or transfer requests, please include the required identity verification details so that we can process your request securely.